Terms and Conditions
Updated 1.7.2025
1. Introduction
1.1. These Terms and Conditions (“Agreement”) govern the provision of Services by Spring Media Group Pty Ltd (ACN 678 353 065) of L22, 180 George Street, Sydney, New South Wales, 2000 (“Service Provider”, “we”, “us”, “our”) to the person or entity engaging us for services (“Client”, “you”, “your”) (together, “the Parties”). By engaging our Services – whether by written confirmation, email, or payment – you acknowledge and agree to be bound by this Agreement.
1.2. For the purposes of this Agreement, “Services” means the specific scope of work, including but not limited to campaign strategy, creative development, media buying, campaign management, and any deliverables or performance milestones as outlined in the Proposal provided by the Service Provider to the Client (“Proposal”).
1.3. In the event of any conflict or inconsistency between these Terms and Conditions and any direct contract or agreement executed between the parties, the terms of the direct contract or agreement shall prevail.
2. Service Description
2.1. The specific scope of work as outlined in the Proposal.
2.2. Our marketing services include, but are not limited to:
(i) Pay-Per-Click (PPC) Advertising
(ii) Social Media Management and Advertising
(iii) Content Creation and Marketing
(iv) Email Marketing
(v) Search Engine Optimisation (SEO)
(vi) Online Reputation Management
(vii) Website Analytics and Reporting
2.3. Any features or functionalities beyond the agreed-upon scope may be subject to additional costs.
3. Client Responsibilities
3.1. To facilitate the effective delivery of our marketing services, you agree to provide all necessary materials, information, and access in a timely manner, including but not limited to:
(i) Brand Assets: Current branding guidelines, logos, and other brand materials.
(ii) Content Materials: Marketing copy, images, videos, and any other content assets required for campaigns.
(iii) Platform Access: Administrative access to relevant marketing platforms, advertising accounts, social media profiles, and analytics tools.
(iv) Strategic Information: Details regarding your target audience, campaign objectives, key messaging, and any specific offers or promotions.
(v) Third-Party Integrations: Information about any third-party services or integrations to be incorporated into the marketing efforts.
3.2. You acknowledge that delays in providing the above materials, approvals, or feedback may impact project timelines and outcomes.
3.3. You are responsible for ensuring that any content you provide does not infringe on the intellectual property rights of any third party and that it complies with all relevant laws and regulations.
4. Approvals
4.1. As part of the delivery of the Services, the Service Provider will provide Client with various materials for review and approval, including but not limited to content, advertisements, email copy, website copy, and other marketing collateral.
4.2. Client agrees to provide feedback, revisions, or written approval within seven (7) days of receiving such materials from the Service Provider. If feedback or approval is not provided within this period, the Service Provider reserves the right, at its sole discretion, to either:
(i) Proceed with the submitted materials as final and approved, and continue with the campaign accordingly; or
(ii) Delay campaign activities until feedback or approval is received, with any resulting delays or impacts on campaign performance being the sole responsibility of Client.
4.3. Client acknowledges and agrees that any failure to provide timely feedback or approval may affect the effectiveness of the campaign, and the Service Provider will not be held responsible for any undelivered Services or any related performance issues arising from such delays.
5. Revisions
5.1. Service Provider will accommodate reasonable revisions to the deliverables to ensure alignment with Client’s objectives and preferences.
5.2. Client shall provide clear and specific feedback for any requested revisions within seven (7) days of receiving the initial deliverables.
5.3. Revisions shall be limited to minor changes that do not constitute a fundamental alteration of the original scope of the deliverables or the agreed-upon project plan. Substantial revisions, additional requests, or scope changes beyond the initial agreement may be subject to additional fees, timelines, and terms, which shall be communicated by the Service Provider in writing.
5.4. Client acknowledges and agrees that delays in providing feedback or excessive revision requests beyond the scope of this agreement may impact project timelines and outcomes, and the Service Provider shall not be liable for any resulting impacts.
6. Changes
6.1. Client acknowledges that any requests for substantial changes in the campaign direction, strategy, or objectives after project commencement may require additional resources, adjustments to timelines, or revisions to the agreed-upon scope of work. Such substantial changes may include, but are not limited to, significant shifts in target audience, messaging, creative direction, or platform selection.
6.2. If Client requests a change in campaign direction, the Service Provider will assess the requested changes and provide Client with an updated scope of work, timeline, and any associated fees or costs. Client agrees to review and approve any revised scope or costs in writing before the Service Provider proceeds with implementing the requested changes.
6.3. Client understands and agrees that any substantial changes in campaign direction that are not communicated and agreed upon in writing may affect the performance and outcomes of the project, and the Service Provider shall not be held responsible for any impacts resulting from such changes.
7. Performance, Results, and Expectations
7.1. The Service Provider will use commercially reasonable efforts and best practices to perform the Services described in this agreement. However, Client acknowledges and agrees that the Service Provider does not guarantee any specific results, including but not limited to increased website traffic, search engine rankings, social media engagement, sales, revenue, business profits, or any other financial or business outcomes.
7.2. Client understands that performance is influenced by numerous factors beyond the Service Provider’s control, including but not limited to changes in technology, market conditions, consumer behaviour, and the policies or actions of third-party platforms (such as search engines and social media networks). Consequently, the Service Provider cannot ensure that any particular level of success or specific outcome will be achieved, as these factors may change without notice and impact the effectiveness of the marketing strategy.
7.3. Client acknowledges that any statements, representations, or projections regarding potential results, performance, or outcomes provided by the Service Provider are estimates only and do not constitute guarantees.
7.4. Any performance reports or data provided by the Service Provider are for informational purposes only. These reports are intended to provide insights into the performance of the Services but do not constitute a promise of future results or ongoing success.
8. Payment Terms
8.1. You agree to pay the fees for Services as specified in the Proposal.
8.2. All payments for Services are to be made in accordance with the payment schedule outlined in the Proposal and are non-refundable once Services have commenced.
8.3. All invoices must be paid within the timeframe specified in the invoice. Late payments may result in project delays or suspension of work.
9. Ownership and Intellectual Property
9.1. Unless otherwise agreed in writing, all intellectual property rights, including but not limited to copyrights, trademarks, trade secrets, and other proprietary rights, in any materials, content, strategies, creative assets, or deliverables created by the Service Provider during the course of providing the Services shall remain the property of the Service Provider until full payment has been received by the Service Provider.
9.2. Upon full payment of all amounts that become due under this agreement, Client is granted a non-exclusive, non-transferable, worldwide license to use the final, approved deliverables solely for the purposes outlined in this agreement. The Service Provider retains ownership of the underlying intellectual property, consistent with marketing industry standards, to continue refining and reusing creative strategies while granting Client full rights to use the final materials for their business needs.
9.3. Client may not share, distribute, or otherwise make available any deliverables created under this agreement to any third party, nor may Client transfer or sublicense the rights granted herein, without the express written consent of the Service Provider.
9.4. Client grants the Service Provider the right to use, reproduce, and display the deliverables created under this agreement for the Service Provider’s own marketing, portfolio, and promotional purposes, unless otherwise agreed in writing.
9.5. Client represents and warrants that any materials, content, or information provided to the Service Provider for use in connection with the Services do not infringe upon any intellectual property rights of third parties. Client further agrees to indemnify and hold the Service Provider harmless from any claims or liabilities arising from Client’s breach of this representation.
9.6. This section does not apply to any pre-existing intellectual property owned by Client or any third party. Any usage of third-party intellectual property within the deliverables will be governed by applicable licenses and permissions obtained by Client.
10. Limitation of Liability
10.1. To the fullest extent permitted by law, the Service Provider’s liability to you under this Agreement, whether in contract, tort (including negligence), or otherwise, shall be limited to the amount paid by you for the Services in the preceding three (3) months.
10.2. We shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of data, loss of profits, loss of business opportunities, business interruption, or reputational harm.
10.3. You agree to indemnify and hold us harmless from any claims, damages, or expenses (including legal fees) arising from your use of the website, your breach of this Agreement, or your violation of any third-party rights.
10.4. Except as expressly stated in this Agreement, all Services are provided on an “as is” basis and without any warranties, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.
10.5. The Service Provider will act with reasonable care and good faith in managing access credentials and using third-party platforms provided by the Client (e.g CRM, Social Media Accounts), and shall not be liable for any data loss, system errors, outages, performance issues, or limitations resulting from such use, provided the Service Provider has acted with reasonable care and in good faith.
11. Indemnity
11.1. Client agree to fully indemnify, defend, and hold harmless Service Provider, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising out of or related to your use of the Services, your breach of this Agreement, or your infringement of any third-party rights.
12. Confidentiality
12.1. For the purposes of this Agreement, Confidential Information means any information disclosed by either party to the other that is not publicly available and that is designated as confidential or would reasonably be considered confidential under the circumstances, including (but not limited to) business strategies, technical information, customer lists, financial data, proprietary tools or processes, trade secrets, and any other sensitive information. Confidential Information does not include information that:
(i) was already known to the receiving party before disclosure;
(ii) becomes publicly available through no fault of the receiving party;
(iii) is independently developed by the receiving party without use of the other party’s confidential information; or
(iv) is lawfully received from a third party without breach of any obligation of confidentiality.
12.2. Both parties agree to maintain the confidentiality of any proprietary information shared during the project. Confidential information shall not be disclosed to any third party without the express written consent of the disclosing party, except as required by law.
12.3. Service Provider will handle any personal information you provide in accordance with our Privacy Policy and applicable data protection laws.
13. Termination
13.1. Either party may terminate this Agreement with thirty (30) days’ written notice.
13.2. If you terminate the agreement after work has commenced, you are responsible for all work completed up to the date of termination, including unpaid invoices.
13.3. If the Service Provider terminates this agreement due to non-payment or breach of contract by Client, the Service Provider may suspend work and withhold access to deliverables, campaign assets, or any associated accounts until all outstanding amounts are paid in full.
14. Dispute Resolution
14.1. Any disputes arising from this Agreement shall first be attempted to be resolved through good faith negotiations. If unresolved within thirty (30) days, either party may seek mediation. If mediation fails, legal proceedings may commence.
14.2. This clause does not preclude either party from seeking urgent interlocutory relief from a court of competent jurisdiction.
15. Subcontractors
15.1. The Service Provider may engage subcontractors to deliver the Services outlined in this Agreement, provided that the Service Provider remains solely responsible for the overall delivery and quality of the Services.
16. Governing Law
16.1. This Agreement shall be governed by and construed in accordance with the laws of New South Wales, Australia. The parties agree to submit to the exclusive jurisdiction of the courts of New South Wales, Australia.
17. Amendments
17.1. We reserve the right to amend this Agreement at any time. Any such amendments will be published at the web address provided on your invoices, and will become effective immediately upon publication. Your continued engagement with our Services constitutes acceptance of the amended terms.
18. Force Majeure
18.1. Neither party will be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, war, or technical failures.
19. Entire Agreement
19.1. This Agreement, including any related schedules or proposals, constitutes the entire understanding between the parties and supersedes all prior discussions, representations, or agreements, whether written or oral.
20. Severability
20.1. If any provision of this Agreement is held to be invalid or unenforceable, that provision will be severed and the remainder of the Agreement will remain in full force and effect.
21. Notices
21.1. Any notices or communications under this Agreement must be in writing and may be delivered by hand, post, or email. Notices to the Service Provider should be sent to the contact details published on our website or as otherwise notified in writing. Notices to the Client may be sent to the email address provided during engagement or any updated address notified in writing. Notices sent by email will be deemed received on the date of transmission, provided there is no error message or bounce-back.
Updated: 1.7.25
1. Introduction
1.1. These Terms and Conditions (“Agreement”) govern the provision of Services by Spring Media Group Pty Ltd (ACN 678 353 065) of L22, 180 George Street, Sydney, New South Wales, 2000 (“Service Provider”, “we”, “us”, “our”) to the person or entity engaging us for services (“Client”, “you”, “your”) (together, “the Parties”). By engaging our Services – whether by written confirmation, email, or payment – you acknowledge and agree to be bound by this Agreement.
1.2. For the purposes of this Agreement, “Services” means the specific scope of work, including but not limited to website design, development, content population, integration of third-party tools, testing, deployment, and any deliverables or performance milestones as outlined in the Proposal provided by the Service Provider to the Client (“Proposal”).
1.3. In the event of any conflict or inconsistency between these Terms and Conditions and any direct contract or agreement executed between the parties, the terms of the direct contract or agreement shall prevail.
1. Service Description
1.1. The specific scope of work as outlined in the Proposal.
1.2. Our website development services include, but are not limited to:
(i) Custom website design and development
(ii) E-commerce website development
(iii) Integration with third-party service or APIs
(iv) Content Management System (CMS) setup and customisation
(v) User Experience (UX) and User Interface (UI) design
(vi) Performance optimisation
(vii) Website testing and quality assurance
(viii) Launch and deployment assistance
(ix) Training for website management (if specified in the project scope)
1.3. Any features or functionalities beyond the agreed-upon scope may be subject to additional costs.
2. Client Responsibilities
2.1. You agree to provide all necessary materials and information required for us to deliver the Services, including but not limited to:
(i) Branding guidelines, logos, and other brand assets
(ii) Website content (text, images, videos)
(iii) Access to existing website platforms (if applicable)
(iv) Details of third-party integrations or service to be incorporated
2.2. You acknowledge that delays in providing required materials, approvals, or feedback may result in project timeline extensions.
2.3. You are responsible for ensuring that any content you provide does not infringe on the intellectual property rights of any third party and that it complies with all relevant laws and regulations.
2.4. If you require specific legal compliance (such as GDPR) or adherence to accessibility standards (such as WCAG), you must inform us before project begins. We do not guarantee compliance with these or any other legal or accessibility requirements unless explicitly agreed in writing.
2.5. Client remains the data controller for any customer data processed through the website, and is responsible for ensuring ongoing compliance with applicable data protection laws.
3. Project Timelines and Approvals
3.1. We will use reasonable efforts to adhere to the estimated project timelines outlined in the proposal. However, unforeseen circumstances or delays caused by you may impact delivery times.
3.2. We will provide development updates and request feedback at key milestones. You agree to provide timely approvals or revision requests. Delayed approvals may result in additional charges if they affect project deadlines.
3.3. Once final approval is given, the website will be considered complete. Any post-approval changes will be treated as new work and billed accordingly
4. Revisions and Changes
4.1. The project includes a specified number of design and development revisions as outlined in the proposal. Additional revisions beyond this will incur extra costs.
4.2. Major changes to project scope after the commencement of development may require a revised proposal and additional costs.
4.3. Once the website is launched, any additional modifications, maintenance, or support requests will be billed separately unless covered under an active support plan.
5. Payment Terms
5.1. You agree to pay the fees for Services as specified in the Proposal.
5.2. All payments for Services are to be made in accordance with the payment schedule outlined in the Proposal and are non-refundable once work has commenced.
5.3. Payment is typically structured as follows:
(i) 50% upfront deposit before commencement of work
(ii) 50% upon project completion and launch
(or as otherwise agreed in writing)
5.4. All invoices must be paid within the timeframe specified in the invoice. Late payments may result in project delays or suspension of work.
5.5. The deposit is non-refundable once work has commenced.
6. Website Launch and Hosting
6.1. Upon completion, we will provide you with a final version of the website for review before launch. Once approval is received, we will proceed with deployment.
6.2. We can assist with launching the website on your hosting provider, but you are responsible for any associated hosting fees or domain costs.
6.3. If you opt for our web hosting services, the separate Web Hosting Terms and Conditions apply.
6.4. We are not responsible for third-party hosting downtime, security issues, or server-related failures, nor for third-party updates, removals, or changes (including but not limited to plugins, themes, APIs, or external service) that may affect the website’s performance, functionality, or availability after delivery.
7. Post-Launch Support
7.1. A 30-day post-launch support period is included in your package, covering minor bug fixes and technical issues related to the original scope of work.
7.2. Post-launch support does not include additional feature requests, major design changes, or third-party system issues. Any requests beyond the support period will be billed at our standard rates.
7.3. If you require ongoing support and maintenance, we recommend subscribing to one of our Web Care Plans, which are subject to separate terms and conditions.
8. Website Ownership and Intellectual Property
8.1. Upon full payment, ownership of the final website design, development, and custom assets created specifically for your project will be transferred to you to the fullest extent possible by law.
8.2. We retain the right to display the completed project in our portfolio and marketing materials unless otherwise agreed in writing.
8.3. Any third-party software (including WordPress, Shopify), plugins, themes, fonts, or licensed assets used in the project remain the property of their respective owners and are subject to their own licensing terms.
8.4. You acknowledge and agree that any third-party software, plugins, fonts, stock images, API integrations, or other licensed assets required for the project must be purchased at your expense. You will be responsible for maintaining valid licences for their use. We are not liable for any costs, renewals, or compliance obligations associated with third-party products used within your website.
9. Project Abandonment and Delays
9.1. As part of our scope of work, we will provide an estimated timeframe for project completion. However, timely progress depends on your responsiveness, approvals, and provision of necessary materials. If we encounter significant delays due to lack of instructions, unresponsiveness, or requests to pause work, this may impact the timeline and incur additional costs.
9.2. If we are unable to contact you for instructions, or if you fail to provide the required materials or approvals for a period exceeding twenty one (21) days, we reserve the right to classify the project as abandoned. In such a case, we may terminate our agreement by giving you written notice.
9.3. If the project is terminated due to abandonment, you acknowledge and agree that the following fees will be payable:
(i) If the project is less than 25% complete, you must pay 50% of the total project fee.
(ii) If the project is between 25% and 50% complete, you must pay 75% of the total project fee.
(iii) If the project is between 75% and 100% complete, you must pay 100% of the total project fee.
9.4. If you wish to resume an abandoned project after termination, we may, at our discretion, agree to reinstate the project. However, this will be subject to a new project timeline and additional fees, which will be determined based on the extent of work required to resume development.
10. Security and Liability
10.1. We implement industry-standard security measures and best practices during the development of your website to help mitigate common threats. However, due to the evolving nature of cybersecurity risks, we do not guarantee absolute protection against hacking, malware, data breaches, or other security incidents.
10.2. It is your sole responsibility to ensure that your website remains secure post-launch. This includes:
(i) installing and maintaining SSL certificates for encrypted connections
(ii) configuring and managing firewalls, security plugins, and anti-malware tools
(iii) applying regular updates to the website’s core platform, themes, and plugins
(iv) conducting periodic security audits and implementing additional protections as needed
(v) managing user access and authentication to prevent unauthorised logins
10.3. The Service Provider expressly excludes all liability for and is not responsible under any circumstances for:
(i) any unauthorised access, data loss, or security breaches that occur after the website has been delivered
(ii) any malfunctions, downtime, or data corruption resulting from third-party software, hosting provider vulnerabilities, or client misconfigurations
(iii) any direct, indirect or consequential losses including but not limited to:
(a) loss of revenue, profits, anticipated savings or business opportunities;
(b) damage to goodwill or reputation;
(c) costs of system restoration or data recovery;
(d) legal expenses or regulatory penalties;
(e) third party claims; or
(f) any other losses or damages whatsoever, arising from or in connection with any security incidents, unauthorised access, or breach of your website, regardless of whether such losses were foreseeable or whether you had been advised of the possibility of such losses.
10.4. If security and ongoing protection are a priority, we strongly recommend subscribing to a Web Care Plan, which includes monitoring, updates, and support. Unless explicitly covered under a Web Care Plan, we assume no responsibility for maintaining or repairing security-related issues post-launch.
11. Limitation of Liability
11.1. To the fullest extent permitted by law, the Service Provider’s liability to Client under this agreement, whether in contract, tort (including negligence), or otherwise, shall be limited to the total amount paid by Client to the Service Provider for the Services provided to date.
11.2. We shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of data, loss of profits, loss of business opportunities, business interruption, or reputational harm.
11.3. You agree to indemnify and hold us harmless from any claims, damages, or expenses (including legal fees) arising from your use of the website, your breach of this Agreement, or your violation of any third-party rights.
11.4. Except as expressly stated in this Agreement, all Services are provided on an “as is” basis and without any warranties, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.
11.5. The Service Provider will act with reasonable care and good faith in managing access credentials and using third-party platforms provided by the Client (e.g CRM), and shall not be liable for any data loss, system errors, outages, performance issues, or limitations resulting from such use, provided the Service Provider has acted with reasonable care and in good faith.
11.6. Client acknowledges and agrees that the Service Provider does not guarantee specific results, including but not limited to increased sales, traffic, or revenue, as these outcomes are influenced by numerous factors beyond the Service Provider’s control.
12. Indemnity
12.1. Client agree to fully indemnify, defend, and hold harmless Service Provider, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising out of or related to your use of the Services, your breach of this Agreement, or your infringement of any third-party rights.
13. Confidentiality
13.1. For the purposes of this Agreement, Confidential Information means any information disclosed by either party to the other that is not publicly available and that is designated as confidential or would reasonably be considered confidential under the circumstances, including (but not limited to) business strategies, technical information, customer lists,
financial data, proprietary tools or processes, trade secrets, and any other sensitive information. Confidential Information does not include information that:
(i) was already known to the receiving party before disclosure;
(ii) becomes publicly available through no fault of the receiving party;
(iii) is independently developed by the receiving party without use of the other party’s confidential information; or
(iv) is lawfully received from a third party without breach of any obligation of confidentiality.
13.2. Both parties agree to maintain the confidentiality of any proprietary information shared during the project. Confidential information shall not be disclosed to any third party without the express written consent of the disclosing party, except as required by law.
13.3. Service Provider will handle any personal information you provide in accordance with our Privacy Policy and applicable data protection laws.
13.4. The obligations of confidentiality shall survive the termination of this Agreement.
14. Termination
14.1. Either party may terminate this Agreement with thirty (30) days’ written notice.
14.2. If you terminate the agreement after work has commenced, you are responsible for all work completed up to the date of termination, including unpaid invoices.
14.3. If we terminate the agreement due to non-payment or breach of contract, we may suspend work and withhold website files or access until outstanding amounts are paid.
15. Dispute Resolution
15.1. Any disputes arising from this Agreement shall first be attempted to be resolved through good faith negotiations. If unresolved within thirty (30) days, either party may seek mediation. If mediation fails, legal proceedings may commence.
15.2. This clause does not preclude either party from seeking urgent interlocutory relief from a court of competent jurisdiction.
16. Subcontractors
16.1. The Service Provider may engage subcontractors to deliver the Services outlined in this Agreement, provided that the Service Provider remains solely responsible for the overall delivery and quality of the Services.
17. Governing Law
17.1. This Agreement shall be governed by and construed in accordance with the laws of New South Wales, Australia. The parties agree to submit to the exclusive jurisdiction of the courts of New South Wales, Australia.
18. Amendments
18.1. We reserve the right to amend this Agreement at any time. Any such amendments will be published at the web address provided on your invoices, and will become effective immediately upon publication. Your continued engagement with our Services constitutes acceptance of the amended terms.
19. Force Majeure
19.1. Neither party will be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, war, or technical failures.
20. Entire Agreement
20.1. This Agreement, including any related schedules or proposals, constitutes the entire understanding between the parties and supersedes all prior discussions, representations, or agreements, whether written or oral.
21. Severability
21.1. If any provision of this Agreement is held to be invalid or unenforceable, that provision will be severed and the remainder of the Agreement will remain in full force and effect.
22. Notices
22.1. Any notices or communications under this Agreement must be in writing and may be delivered by hand, post, or email. Notices to the Service Provider should be sent to the contact details published on our website or as otherwise notified in writing. Notices to the Client may be sent to the email address provided during engagement or any updated address notified in writing. Notices sent by email will be deemed received on the date of transmission, provided there is no error message or bounce-back.
Updated 1.7.2025
1. Introduction
1.1. These Terms and Conditions (“Agreement”) govern the provision of Services by Spring Media Group Pty Ltd (ACN 678 353 065) of L22, 180 George Street, Sydney, New South Wales, 2000 (“Service Provider”, “we”, “us”, “our”) to the person or entity engaging us for services (“Client”, “you”, “your”) (together, “the Parties”). By engaging our Services – whether by written confirmation, email, or payment – you acknowledge and agree to be bound by this Agreement.
1.2. For the purposes of this Agreement, “Services” refers to the provision of website hosting services, including but not limited to server space, server configuration and maintenance, data storage, bandwidth allocation, security measures, technical support, and any other related services, as detailed in the proposal supplied by the Service Provider to Client (“Proposal”).
1.3. In the event of any conflict or inconsistency between these Terms and Conditions and any direct contract or agreement executed between the parties, the terms of the direct contract or agreement shall prevail.
1. Service Description
1.1. Service Provider shall provide Services via a shared hosting infrastructure.
1.2. Client hereby acknowledges and accepts that their website will be hosted on a shared server environment alongside other clients’ websites, subject to standard resource allocation and security protocols.
1.3. Service Provider shall maintain appropriate server configurations to ensure optimal performance within the shared hosting environment.
1.4. While Service Provider shall use reasonable endeavours to maintain uninterrupted access to your website, you agree that Service Provider does not guarantee such access and that temporary interruptions may occur due to factors including, but not limited to, maintenance, network failures, or external threats.
2. Client Responsibilities
2.1. Client shall be solely responsible for the security, management, and operation of their website, including but not limited to: maintaining current software versions, implementing robust password protocols, conducting regular security audits, and safeguarding the integrity and confidentiality of all website data and content.
2.2. Client are solely responsible for maintaining independent backups of your website and related data. Any backup service provided by us are offered on an “as-is” basis without any warranty, express or implied.
2.3. Client agree to provide all necessary assistance, information, and cooperation reasonably required by us to perform the Services under this Agreement. Failure to do so may result in a suspension of Services without liability to Service Provider.
3. Payment Terms
3.1. You agree to pay the fees for Services as specified in the Proposal, with all payments for Services to be made in advance and non-refundable once your Services are provisioned.
3.2. All invoices must be paid within the timeframe specified in the invoice. Late payments will result in suspension of your Services with re-instatement fees, and continued non- payment will result in the deletion of your web hosting files and the initiation of debt recovery proceedings.
3.3. Services will renew annually, with an invoice to be sent prior to your renewal date.
3.4. The Service Provider may periodically review and adjust the costs for the Services; however, such changes will not take effect during the current term or any prepaid period. If you do not agree to any revised costs, you may choose not to renew the Services at the end of the current term.
4. Backups
4.1. Although Service Provider may provide automated backup service, you acknowledge that it is your sole responsibility to ensure that backups are up-to-date and available.
4.2. Service Provider disclaims any and all liability for any loss or damage resulting from the failure of backup service.
4.3. In the event of data loss, Service Provider may, at our sole discretion, attempt to restore data from available backups. However, Service Provider do not warrant or guarantee the availability, completeness, or accuracy of such backups.
5. Service Availability and Interruptions
5.1. Service Provider shall use commercially reasonable efforts to achieve a target uptime of 99.9%. However, you acknowledge that due to the shared nature of the hosting environment, such uptime is not guaranteed, and Service Provider disclaim any liability for any downtime or interruptions in service.
5.2. Service Provider shall not be liable for any direct, indirect, incidental, or consequential damages arising out of or in connection with any downtime, interruption, or unavailability of Services, except to the extent that such liability cannot be excluded by law.
5.3. Service Provider reserves the right to perform scheduled maintenance on the hosting environment, which may result in temporary service interruptions. Service Provider will endeavour to provide reasonable notice of such maintenance, but shall not be liable for any consequences arising therefrom.
5.4. Client agrees that Service Provider may access the Services and related data as reasonably necessary to provide, support, maintain, or improve the services.
6. Security and Liability
6.1. We implement industry-standard security measures and best practices to help help mitigate common threats. However, due to the evolving nature of cybersecurity risks, we do not guarantee absolute protection against hacking, malware, data breaches, or other security incidents.
6.2. It is your sole responsibility to ensure that your website remains secure post-launch. This includes:
(i) installing and maintaining SSL certificates for encrypted connections
(ii) configuring and managing firewalls, security plugins, and anti-malware tools
(iii) applying regular updates to the website’s core platform, themes, and plugins
(iv) conducting periodic security audits and implementing additional protections as needed
(v) managing user access and authentication to prevent unauthorised logins
6.3. The Service Provider expressly excludes all liability for and is not responsible under any circumstances for:
(i) any unauthorised access, data loss, or security breaches that occur.
(ii) any malfunctions, downtime, or data corruption resulting from third-party software, hosting provider vulnerabilities, or client misconfigurations
(iii) any direct, indirect or consequential losses including but not limited to:
(a) loss of revenue, profits, anticipated savings or business opportunities;
(b) damage to goodwill or reputation;
(c) costs of system restoration or data recovery;
(d) legal expenses or regulatory penalties;
(e) third party claims; or
(f) any other losses or damages whatsoever, arising from or in connection with any security incidents, unauthorised access, or breach of your website, regardless of whether such losses were foreseeable or whether you had been advised of the possibility of such losses.
6.4. If security and ongoing protection are a priority, we strongly recommend subscribing to a Web Care Plan, which includes monitoring, updates, and support. Unless explicitly covered under a Web Care Plan, we assume no responsibility for maintaining or repairing security-related issues.
7. Limitation of Liability
7.1. To the fullest extent permitted by law, the Service Provider’s liability to you under this Agreement, whether in contract, tort (including negligence), or otherwise, shall be limited to the resupply of the Services or a refund of the fees paid by you for the Services in the preceding twelve (12) months, at our sole discretion.
7.2. Under no circumstances shall Service Provider be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of data, loss of profits, loss of business opportunities, or business interruption, even if Service Provider have been advised of the possibility of such damages.
7.3. Client agree to indemnify and hold us harmless from any claims, damages, or expenses (including legal fees) arising from your use of the Services, your breach of this Agreement, or your violation of any third-party rights.
7.4. Except as expressly stated in this Agreement, all Services are provided on an “as is” basis and without any warranties, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.
8. Indemnity
8.1. Client agree to fully indemnify, defend, and hold harmless Service Provider, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising out of or related to your use of the Services, your breach of this Agreement, or your infringement of any third-party rights.
9. Confidentiality
9.1. For the purposes of this Agreement, Confidential Information means any information disclosed by either party to the other that is not publicly available and that is designated as confidential or would reasonably be considered confidential under the circumstances, including (but not limited to) business strategies, technical information, customer lists, financial data, proprietary tools or processes, trade secrets, and any other sensitive information. Confidential Information does not include information that:
(i) was already known to the receiving party before disclosure;
(ii) becomes publicly available through no fault of the receiving party;
(iii) is independently developed by the receiving party without use of the other party’s confidential information; or
(iv) is lawfully received from a third party without breach of any obligation of confidentiality.
9.2. Both parties agree to maintain the confidentiality of any information disclosed by the other party that is marked as confidential or would reasonably be considered confidential. Confidential information shall not be disclosed to any third party without the express written consent of the disclosing party, except as required by law.
9.3. Service Provider will handle any personal information you provide in accordance with our Privacy Policy and applicable data protection laws.
9.4. The obligations of confidentiality shall survive the termination of this Agreement.
10. Suspension
10.1. Service Provider reserves the right to suspend your access to the Services at our sole discretion, with or without notice, if:
(i) your website is infected, compromised, or engaged in activities that may damage or overload the hosting environment (including but not limited to sending spam or engaging in malicious activity);
(ii) you breach any provision of this Agreement;
(iii) you fail to pay any invoice when due;
(iv) Service Provider is required to do so by law; or
(v) suspension is necessary to protect our systems, our interests, or the interests of other clients. Suspension is temporary and does not constitute termination.
10.2. If your Services are suspended:
(i) We will discuss the suspension with you and outline the steps needed to resolve the issues.
(ii) You are responsible, at your expense, for immediately rectifying the issues or vulnerabilities that led to the suspension.
(iii) Once you acknowledge the suspension and the required remediation, Services will be unsuspended to allow you to immediately rectify the issues or vulnerabilities.
(iv) Services will remain active only as long as the issues have been fully resolved and verified by Service Provider.
10.3. If the issues are not resolved, or the site is re-infected, or if similar issues continue to affect the hosting environment, Service Provider may:
(i) Suspend Services again, or
(ii) Proceed to terminate this Agreement at our discretion.
10.4. Service Provider shall not be liable for any loss or damages resulting from suspension of Services.
11. Termination
11.1. Either party may terminate this Agreement with thirty (30) days’ written notice.
11.2. Service Provider reserves the right to immediately terminate your access to the Services at our sole discretion, with or without notice, in the following circumstances:
(i) The reasons for a prior suspension remain unresolved;
(ii) There are repeated or serious breaches of this Agreement;
(iii) You fail to pay any invoice when due;
(iv) Termination is required to protect our systems, our interests, or the interests of other clients; or
(v) Service Provider is required to do so by law.
11.3. Upon termination of Services:
(i) You are solely responsible for ensuring that you have backup copies of your website and data.
(ii) Service Provider shall not be liable for any data loss or other damages resulting from the termination of Services.
(iii) Termination is permanent and final.
11.4. Service Provider reserves the right to immediately terminate your access to the Services, without notice, if your website hosts, distributes, or promotes any pornographic, obscene, illegal, or otherwise offensive content, including (but not limited to) hate speech, violent material, or activities that violate applicable laws. Such termination shall be final and irreversible, and you will have no recourse or claims against Service Provider for any resulting data loss or other damages.
11.5. If we terminate the agreement due to non-payment or breach of contract, we may suspend work and withhold website files or access until outstanding amounts are paid.
12. Dispute Resolution
12.1. Any disputes arising out of or in connection with this Agreement shall first be attempted to be resolved through good faith negotiations between the parties. If the dispute cannot be resolved within thirty (30) days, either party may refer the matter to mediation. If mediation fails, either party may commence legal proceedings.
12.2. This clause does not preclude either party from seeking urgent interlocutory relief from a court of competent jurisdiction.
13. Subcontractors
13.1. The Service Provider may engage subcontractors or wholesale providers to deliver the Services outlined in this Agreement, provided that the Service Provider remains solely responsible for the overall delivery and quality of the Services.
14. Governing Law
14.1. This Agreement shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law principles. The parties agree to submit to the exclusive jurisdiction of the courts of New South Wales, Australia, in relation to any disputes arising out of or in connection with this Agreement.
15. Amendments
15.1. We reserve the right to amend this Agreement at any time. Any such amendments will be published at the web address provided on your invoices, and will become effective immediately upon publication. Your continued engagement with our Services constitutes acceptance of the amended terms.
16. Force Majeure
16.1. Neither party will be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, war, or technical failures.
17. Entire Agreement
17.1. This Agreement, including any related schedules or proposals, constitutes the entire understanding between the parties and supersedes all prior discussions, representations, or agreements, whether written or oral.
18. Severability
18.1. If any provision of this Agreement is held to be invalid or unenforceable, that provision will be severed and the remainder of the Agreement will remain in full force and effect.
19. Notices
19.1. Any notices or communications under this Agreement must be in writing and may be delivered by hand, post, or email. Notices to the Service Provider should be sent to the contact details published on our website or as otherwise notified in writing. Notices to the Client may be sent to the email address provided during engagement or any updated address notified in writing. Notices sent by email will be deemed received on the date of transmission, provided there is no error message or bounce-back.
Updated: 1.7.25
1. Introduction
1.1. These Terms and Conditions (“Agreement”) govern the provision of Services by Spring Media Group Pty Ltd (ACN 678 353 065) of L22, 180 George Street, Sydney, New South Wales, 2000 (“Service Provider”, “we”, “us”, “our”) to the person or entity engaging us for services (“Client”, “you”, “your”) (together, “the Parties”). By engaging our Services – whether by written confirmation, email, or payment – you acknowledge and agree to be bound by this Agreement.
1.2. For the purposes of this Agreement, “Services” means the specific scope of work, including but not limited to updates to the website’s core platform, themes, and plugins; security monitoring and protection; performance optimisation; data backups and restoration; technical support; and any related website maintenance services as outlined in the Proposal provided by the Service Provider to the Client (“Proposal”).
1.3. In the event of any conflict or inconsistency between these Terms and Conditions and any direct contract or agreement executed between the parties, the terms of the direct contract or agreement shall prevail.
2. Service Description
2.1. The specific Services as outlined in the Proposal.
2.2. Our web care services include, but are not limited to:
● Backup service
● Periodic theme and plugin updates
● Periodic core software updates
● Uptime monitoring
● Core security measures
● Broken site fixes
● Broken link monitoring
● 10% discount on ad hoc development services
2.3. If web hosting has been selected as part of your plan, our separate Web Hosting Terms and Conditions apply to that service. Please refer to those terms for specific details related to web hosting.
2. Client Responsibilities
2.1. While we provide Services to help support and maintain your website, you acknowledge that the overall risk and responsibility for managing and operating your website rests with you. This includes ensuring that your website remains secure, up-to-date, and fully functional, and that your data and content are protected against potential risks.
2.2. You agree to provide all necessary assistance, information, and cooperation reasonably required by us to perform the services under this Agreement. Failure to do so may result in a suspension of services without liability to us.
2.3. You are responsible for maintaining independent backups of your website and related data. Any backup services provided by us are offered on an “as-is” basis without any warranty, express or implied.
3. Payment Terms
3.1. You agree to pay the fees for Services as specified in the Proposal, with all payments for Services to be made in advance and non-refundable once your Services have commenced.
3.2. All invoices must be paid within the timeframe specified in the invoice. Late payments will result in suspension of your Services with re-instatement fees, and continued non- payment will result in suspension of your website and/or termination of the Agreement and the initiation of debt recovery proceedings.
3.3. Services are provided on an annual basis and will automatically renew each year unless otherwise agreed in writing. Invoices for the services will be issued monthly on an ongoing basis.
3.4. Although invoiced monthly for convenience, all packages are priced on an annual basis, and you remain obligated to pay the full annual fee, even if you choose to cancel or terminate the Services before the end of the annual term.
3.5. The Service Provider may periodically review and adjust the costs for the Services; however, such changes will not take effect during the current term or any prepaid period. If you do not agree to any revised costs, you may choose not to renew the Services at the end of the current term.
4. Backups
4.1. Although Service Provider may provide automated backup service, you acknowledge that it is your sole responsibility to ensure that backups are up-to-date and available.
4.2. Service Provider disclaims any and all liability for any loss or damage resulting from the failure of backup service.
4.3. In the event of data loss, Service Provider may, at our sole discretion, attempt to restore data from available backups. However, Service Provider do not warrant or guarantee the availability, completeness, or accuracy of such backups.
5. Service Availability and Interruptions
5.1. Service Provider shall use commercially reasonable efforts to achieve a target uptime of 99%. You acknowledge that due to factors beyond our control, such uptime is not guaranteed, and Service Provider disclaims any liability for any downtime or interruptions in service.
5.2. Service Provider shall not be liable for any direct, indirect, incidental, or consequential damages arising out of or in connection with any downtime, interruption, or unavailability of Services, except to the extent that such liability cannot be excluded by law.
5.3. You agree that Service Provider may access the Services and related data as reasonably necessary to provide, support, maintain, or improve the Services.
6. Security and Liability
6.1. We implement industry-standard security measures and best practices to help help mitigate common threats. However, due to the evolving nature of cybersecurity risks, we do not guarantee absolute protection against hacking, malware, data breaches, or other security incidents.
6.2. While we provide Services designed to help maintain and support your website – such as backups, updates, monitoring, and general technical assistance, you acknowledge that we do not guarantee uninterrupted operation or complete security of your website. Certain risks remain outside the scope of our Services and are ultimately your responsibility. Specifically, we expressly exclude liability for:
(i) any unauthorised access, data loss, or security breaches that occur.
(ii) any malfunctions, downtime, or data corruption resulting from third-party software, hosting provider vulnerabilities, or client misconfigurations
(iii) any direct, indirect or consequential losses including but not limited to:
(a) loss of revenue, profits, anticipated savings or business opportunities;
(b) damage to goodwill or reputation;
(c) costs of system restoration or data recovery;
(d) legal expenses or regulatory penalties;
(e) third party claims; or
(f) any other losses or damages whatsoever, arising from or in connection with any security incidents, unauthorised access, or breach of your website, regardless of whether such losses were foreseeable or whether you had been advised of the possibility of such losses.
7. Limitation of Liability
7.1. To the fullest extent permitted by law, the Service Provider’s liability to you under this Agreement, whether in contract, tort (including negligence), or otherwise, shall be limited to the resupply of the Services or a refund of the fees paid by you for the Services in the preceding three (3) months, at our sole discretion.
7.2. Under no circumstances shall Service Provider be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of data, loss of profits, loss of business opportunities, or business interruption, even if Service Provider have been advised of the possibility of such damages.
7.3. Client agree to indemnify and hold us harmless from any claims, damages, or expenses (including legal fees) arising from your use of the Services, your breach of this Agreement, or your violation of any third-party rights.
7.4. You acknowledge that:
● Backups provided by us are supplementary, and you remain responsible for maintaining your own independent backups.
● Updates to core software, themes, and plugins may occasionally cause compatibility issues, and we are not liable for any resulting disruptions or malfunctions.
● Uptime monitoring and broken link monitoring are provided as a service but do not guarantee uninterrupted access or full coverage of all issues.
● Basic security measures are implemented as part of the services, but we do not guarantee absolute security or protection against all threats.
● Our broken site fixes are based on reasonable efforts, and some issues may require additional work or costs.
7.5. Except as expressly stated in this Agreement, all Services are provided on an “as is” basis and without any warranties, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.
8. Indemnity
8.1. Client agree to fully indemnify, defend, and hold harmless Service Provider, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising out of or related to your use of the Services, your breach of this Agreement, or your infringement of any third-party rights.
9. Confidentiality
9.1. For the purposes of this Agreement, Confidential Information means any information disclosed by either party to the other that is not publicly available and that is designated as confidential or would reasonably be considered confidential under the circumstances, including (but not limited to) business strategies, technical information, customer lists, financial data, proprietary tools or processes, trade secrets, and any other sensitive information. Confidential Information does not include information that:
(i) was already known to the receiving party before disclosure;
(ii) becomes publicly available through no fault of the receiving party;
(iii) is independently developed by the receiving party without use of the other party’s confidential information; or
(iv) is lawfully received from a third party without breach of any obligation of confidentiality.
9.2. Both parties agree to maintain the confidentiality of any information disclosed by the other party that is marked as confidential or would reasonably be considered confidential. Confidential information shall not be disclosed to any third party without the express written consent of the disclosing party, except as required by law.
9.3. Service Provider will handle any personal information you provide in accordance with our Privacy Policy and applicable data protection laws.
9.4. The obligations of confidentiality shall survive the termination of this Agreement.
10. Termination
10.1. Either party may terminate this Agreement with thirty (30) days’ written notice.
10.2. Although invoiced monthly for convenience, all packages are priced on an annual basis, and you remain obligated to pay the full annual fee, even if you choose to cancel or terminate the Services before the end of the annual term.
10.3. Service Provider reserves the right to immediately terminate your access to the Services at our sole discretion, with or without notice, in the following circumstances:
(i) There are repeated or serious breaches of this Agreement;
(ii) You fail to pay any invoice when due;
(iii) Termination is required to protect our systems, our interests, or the interests of other clients; or
(iv) Service Provider is required to do so by law.
10.4. Upon termination of Services:
(i) You are solely responsible for ensuring that you have backup copies of your website and data.
(ii) Service Provider shall not be liable for any data loss or other damages resulting from the termination of Services.
(iii) Termination is permanent and final.
10.5. Service Provider reserves the right to immediately terminate your access to the Services, without notice, if your website hosts, distributes, or promotes any pornographic, obscene, illegal, or otherwise offensive content, including (but not limited to) hate speech, violent material, or activities that violate applicable laws. Such termination shall be final and irreversible, and you will have no recourse or claims against Service Provider for any resulting data loss or other damages.
10.6. If we terminate the agreement due to non-payment or breach of contract, we may suspend work and withhold website files or access until outstanding amounts are paid.
11. Dispute Resolution
11.1. Any disputes arising out of or in connection with this Agreement shall first be attempted to be resolved through good faith negotiations between the parties. If the dispute cannot be resolved within thirty (30) days, either party may refer the matter to mediation. If mediation fails, either party may commence legal proceedings.
11.2. This clause does not preclude either party from seeking urgent interlocutory relief from a court of competent jurisdiction.
12. Subcontractors
12.1. The Service Provider may engage subcontractors to deliver the Services outlined in this Agreement, provided that the Service Provider remains solely responsible for the overall delivery and quality of the Services.
13. Governing Law
13.1. This Agreement shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law principles. The parties agree to submit to the exclusive jurisdiction of the courts of New South Wales, Australia, in relation to any disputes arising out of or in connection with this Agreement.
14. Amendments
14.1. We reserve the right to amend this Agreement at any time. Any such amendments will be published at the web address provided on your invoices, and will become effective immediately upon publication. Your continued engagement with our Services constitutes acceptance of the amended terms.
15. Force Majeure
15.1. Neither party will be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, war, or technical failures.
16. Entire Agreement
16.1. This Agreement, including any related schedules or proposals, constitutes the entire understanding between the parties and supersedes all prior discussions, representations, or agreements, whether written or oral.
17. Severability
17.1. If any provision of this Agreement is held to be invalid or unenforceable, that provision will be severed and the remainder of the Agreement will remain in full force and effect.
18. Notices
18.1. Any notices or communications under this Agreement must be in writing and may be delivered by hand, post, or email. Notices to the Service Provider should be sent to the contact details published on our website or as otherwise notified in writing. Notices to the Client may be sent to the email address provided during engagement or any updated address notified in writing. Notices sent by email will be deemed received on the date of transmission, provided there is no error message or bounce-back.
Updated: 1.7.24
1. Introduction
1.1 Spring Media Group Pty Ltd (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect any information that you provide to us when you use our website.
1.2 By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
2. Information We Collect
2.1 Personal Information: We may collect personal information that you provide to us directly, such as your name, email address, phone number, and any other details you provide when filling out forms on our website, subscribing to our newsletter, or contacting us.
2.2 Non-Personal Information: We may collect non-personal information automatically when you interact with our website. This includes your IP address, browser type, operating system, referring URLs, page views, and how you interact with the website.
2.3 Cookies: We use cookies and similar tracking technologies to enhance your experience on our website, analyse site traffic, and understand where our visitors are coming from. You can manage your cookie preferences through your browser settings.
3. How We Use Your Information
3.1 Providing Services: We use your personal information to provide the services you request, such as responding to your inquiries, sending newsletters, or fulfilling orders.
3.2 Improving Our Website: We use non-personal information to monitor and analyse usage patterns on our website, which helps us improve our website and services.
3.3 Marketing: With your consent, we may use your personal information to send you promotional emails, newsletters, and other marketing materials that may be of interest to you. You can opt out of receiving such communications at any time.
3.4 Compliance with Laws: We may use your personal information to comply with legal obligations, resolve disputes, and enforce our agreements.
4. Sharing Your Information
4.1 Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These third parties are obligated to keep your information confidential and secure.
4.2 Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4.3 Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5. Data Security
5.1 We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
6.1 Access and Correction: You have the right to access and correct any personal information we hold about you. If you would like to review, update, or delete your personal information, please contact us using the information provided below.
6.2 Opt-Out: You have the right to opt out of receiving marketing communications from us. You can do this by following the unsubscribe instructions included in our emails or by contacting us directly.
6.3 Complaints: If you believe that we have breached your privacy rights, you can contact us to discuss your concerns. You also have the right to lodge a complaint with the relevant privacy authority in your jurisdiction.
7. Third-Party Links
7.1 Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children’s Privacy
8.1 Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information from our records.
9. Changes to This Privacy Policy
9.1 We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
10.1 If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Spring Media Group Pty Ltd
L22, 180 George Street, Sydney, NSW, 2000
[email protected]